Clueless Field Service

From: Max Eskin <maxeskin_at_hotmail.com>
Date: Mon Jun 8 19:16:53 1998

A few months ago, PC World did a similar thing, only they made real
hardware problems. Cutting the IDE cable on some machines, and
rearranging RAM in others (so the SIMMS were no longer paired). Noone
solved this. Better yet, the next issue, they published a letter
saying that these were clearly artificial problems, and I quote,
"IDE cables just don't fail". The guy said that a tech would never
think to look at it.

BTW, do you train service techs?
>>
>> Allison
>>
>>
>
>Actually I agree with you. I put the following problem in front of
some
>techs at TRW who did dos PC's as part of some in-house training.
>
>I wrote a program that did a cold boot. I attached it to the
>ANSI.SYS driver. I gave this PC to them to fix.
>
>I watched them swap memory, power supply, motherboard, hard disk
controller
>and such for an hour.
>
>After they got tired... I closed the floppy door an a write protected
>MS-DOS 3.3 floppy and it booted.
>
>They never once looked at a software problem. I guess doing mini
systems
>taught me something.
>
>Bill
>
>+---------------------------------------------------------------------------+
>| Bill/Carolyn Pechter | 17 Meredith Drive | Tinton Falls, New Jersey
07724 |
>| 908-389-3592 | Save computing history, give an old geek old
hardware. |
>| pechter_at_shell.monmouth.com
|
>+---------------------------------------------------------------------------+
>

______________________________________________________
Get Your Private, Free Email at http://www.hotmail.com
Received on Mon Jun 08 1998 - 19:16:53 BST

This archive was generated by hypermail 2.3.0 : Fri Oct 10 2014 - 23:31:03 BST