heads up MMJ crimper tool.

From: Don Maslin <donm_at_cts.com>
Date: Sat May 20 16:59:38 2000

On Fri, 19 May 2000, Marvin wrote:

>
>
> Chuck McManis wrote:
> >
> > As the saying goes, "If you don't live here you probably don't want to go
> > there." Basically Fry's sucks dead rodents through a hose. And most of the
> > stuff on the shelf seems to have been returned at one point and never do
> > they shave a penny off that price. I once heard someone brag that they
> > didn't need to buy a digital camera, they just bought one at Fry's and
> > returned it when they were done. :-( That and the fact that they drove the
>
> There was an article in IIRC Forbes Magazine describing Fry's. The nutshell
> description was they didn't hire knowledgeable salespeople because their
> customers probably knew more than the sales people, and they have the H&H
> factor in place (Hoops & Hurdles) when customers want to return or exchange
> something. I gather the idea was to put enough pain into the return process
> that customers would think twice about returning merchandise.

My own experience has been quite different. On several occasions when I
returned items for credit or exchange, the process was quite painless. No
hoops or hurdles, courteous clerks, and only a moderate line.

                                                 - don
 
Received on Sat May 20 2000 - 16:59:38 BST