HP & Compaq

From: Russ Blakeman <rhblakeman_at_kih.net>
Date: Thu Sep 6 22:24:54 2001

The "Compaqq owner" attitude is (after buying said machine) that "this is
the biggest piece of sh**"

-> -----Original Message-----
-> From: owner-classiccmp_at_classiccmp.org
-> [mailto:owner-classiccmp_at_classiccmp.org]On Behalf Of Glen Goodwin
-> Sent: Thursday, September 06, 2001 9:06 PM
-> To: classiccmp_at_classiccmp.org
-> Subject: Re: HP & Compaq
->
->
-> > From: Russ Blakeman <rhblakeman_at_kih.net>
->
-> > I never have a problem with the business line of HP PCs'
-> (Kayak, Brio and
-> > Vectra) - the Pavilion line keeps me going with warranty repairs at $65
-> per
-> > inshop repair and $30 per "exchange unit".
->
-> I was specifically referring to the Pavilions. The Vectras were
-> especially
-> well-made.
->
-> > I only get one of every 50 or 60
-> > owners that have the Compaq owner's attitude about HP's machines.
->
-> Not too sure what you're saying here.
->
-> > If you contact customer support at HP they can either ship a
-> free restore
-> > set if it's under warranty and you tell them it's there but
-> not loading.
-> If
-> > you've lost it, in or out of warranty, they can sell you a
-> replacemant if
-> > you supply the unit serial number.
->
-> Problem is the customers often won't wait. We're famous for <=
-> 2-day-turnaround ;>)
->
-> > Packard Bell wasn't bad near the end of their reign of terror. They got
-> real
-> > too late and were already on a downward spiral fast towards earth.
->
-> Yeah, their P-II boxes were *almost* standard ATX.
->
-> > I don't know why anyone feels the HP restore is bloated...it's all
-> > MicroSteal for the most part. All windows 98, NT, ME and 2k
-> stuff is huge
-> > and you need a broadband connection to download it. I just
-> popped $20 for
-> > the Win NT 4.0 service pack 6.0a rather than sit for 2 days downloading
-> it.
->
-> I never download any MS stuff.
->
-> I'm referring to the device drivers for goodies like the Riptide
-> sound/modem combo. The drivers posted at hp.com are > 9MB. The
-> *real* fun
-> begins when, after the download, the installation program pukes up a
-> message: "Cannot find original driver files -- update terminated" or
-> something to that effect. Why aren't the originals available on their
-> site??? And what sort of code, exactly, is in a > 14 MB video driver???
->
-> When I was writing C for a living, if I had ever produced an
-> executable --
-> never mind a device driver -- which occupied 14 MB of disk space I would
-> have been sent packing. Sheesh.
->
-> Glen
-> 0/0
->
->
Received on Thu Sep 06 2001 - 22:24:54 BST