STAPLES STORES WILL TAKE OLD COMPUTERS

From: Gary Hildebrand <ghldbrd_at_ccp.com>
Date: Fri Feb 15 09:26:04 2002

Doc wrote:
>
> On Thu, 14 Feb 2002, Fred Cisin (XenoSoft) wrote:
>
> > I don't EXPECT them to know the tech specs. But I DO expect them to know
> > that "That means that it only picks up what you aim it at" is NOT an
> > answer, right or wrong, to the question "what is the angle of
> > directionality?", and to know that "it's really good" is not an adequate
> > answer to a question of the specs.

>>--> Techno-ignorance seems to be a growing part of soceity these days. New buzzwords confuse most people.

>
> All joking about a Maxtor Gig aside, I totally agree. I realized long
> ago that I get paid roughly 10 times what the drone gets paid, to know
> roughly 10 times as much. It's not fair to expect a $9.00/hr
> manager-trainee to know the specs of 8000 pieces of hardware.
>
> Even so, "I dunno" and a blank stare is not good enough. "I dunno,
> would you like for me to ask someone?" is entirely acceptable.

>>--> I use the "I dunno" phrase a lot, when I don't know the answer. But I have the gumption to go find the answer, or call someone who might.
>
> What's happening more and more, though, is a long pseudotechnical
> mis-explanation of the part's function. I was looking at digital
> cameras last year, and asked the salesperson at the camera counter what
> 3.2 megapixels translates to in terms of resolution and color depth. He
> explained to me at length that megapixels was a measure of "how many
> pictures you can take on one smartcard"
> Not being busy that day, and being unduly irritated by his
> condescension, I made him repeat himself in front of the store manager.
> I don't know if the manager cared at all, but it made _me_ feel much
> better.
>
> Doc

"If you can't impress them with your [lack of] intellegence, baffle them
with B.S." Remember, their goal is to SELL you the item, not to aid you
in making an intellegent decision.

Gary Hildebrand
St. Joseph, MO
Received on Fri Feb 15 2002 - 09:26:04 GMT