Oh yeah!!! My father in-law bought a Dell (against my advice) and the
motherboard went bad, tech support actually had my father in-law (who has
trouble working a garage door opener, never mind a computer) open the unit
up, pull the thing apart (all the carpet of his office nonetheless) to
troubleshoot the unit and only after he nearly couldn't get the thing back
together and in a panic called me to come over to do it for him, did Dell
finally send their "Technician" out to fix the unit, Technician is so
loosely associated as a definition for the person who actually showed up as
one can imagine. The man spoke not a lick of english (not a bad thing
except when a customer in a US speaking country may have questions and such
as to what this person is doing) and basically got on the phone and stayed
on it for the next hour and a 1/2 while they instructed him on replacing the
motherboard, CPU and memory of the box (all apparently were bad) then when
the unit failed POST, he replaced the Power Supply (most likely the culprit
in the first place) and only then did the system finally come back up and
work properly (the original problem was this 500mhz Pentium III hunk o junk
ran slower then his original 90mhz Pentium I system)
Just the thought of having a non-technical layman open a computer, spread
it out over a carpet and make them fix the problem with a person over the
phone is unexcusable, then to send a "body" which was all this person
obviously was to spend an hour and 1/2 on the phone being talked through
what to do was just ridiculous. This is Dell's Award Winning Service and
Support?!?!? Maybe "Stevie" should do a new commercial at the end, instead
of giving a thumbs up, he should look into the camera and give the finger
and say "Gonna Get'n dicked over dude!!!"
Curt
----- Original Message -----
From: "Sellam Ismail" <foo_at_siconic.com>
To: <classiccmp_at_classiccmp.org>
Sent: Wednesday, January 09, 2002 2:34 PM
Subject: OT: DELL SUCKS! Re: PC Gamer, best 50 classic games issue?
> On Wed, 9 Jan 2002, Eric Dittman wrote:
>
> > > > Huh?! That was the last piece of business I'll EVER do with Dell.
> > >
> > > Dell service sucks donkey cock. Computers: good. Service: very bad.
> > >
> > > F Dell!
> >
> > I have a Dell Inspiron 8000 that works very well. I've had
> > excellent results when I've had to call in for service.
>
> It would seem the majority of people I confer with have nothing but pain
> and anguish leading to murderous thoughts when dealing with Dell.
>
> F Dell and it's namesake!
>
> Sellam Ismail Vintage Computer
Festival
> --------------------------------------------------------------------------
----
> International Man of Intrigue and Danger
http://www.vintage.org
>
> * Old computing resources for business and academia at
www.VintageTech.com *
>
>
Received on Wed Jan 09 2002 - 14:03:17 GMT