>no, I mean when calling in for support. I did phone support for IBM and
>whenever a user called in after the first time, we had user info and call
>history along with the type of computer all up on the screen.
Ahh... ok... humm, now that I think of it, when I called Apple for
support a few times, they used Caller ID to pull up my record and knew
who I was, and all occasions I interacted with phone support, all before
answering the phone.
Yeah... for phone support, it is inexcusable for them not to be able to
at least look up your info after asking something simple like name and
zip code
-chris
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Received on Wed Jan 09 2002 - 19:03:08 GMT