Sellam-
Thet was Eric Dittman, not me!
But I *did* write the "DELL RULES" one...
;)
> -----Original Message-----
> From: Sellam Ismail [mailto:foo_at_siconic.com]
> Sent: Wednesday, January 09, 2002 5:43 PM
> To: classiccmp_at_classiccmp.org
> Subject: Re: OT: DELL SUCKS! Re: PC Gamer, best 50 classic
> games issue?
>
>
> On Wed, 9 Jan 2002, Eric Dittman wrote:
>
> > No, I've had the miniPCI MODEM replaced as my system was
> shipped with
> > the Actiontec and I had specified the 3Com, so Dell sent a tech to
> > swap the card. I also had the SXGA+ screen replaced twice.
> The first
> > screen developed a flicker, so they sent a tech to replace
> the screen.
> > I didn't the the second screen looked even, so they had a second
> > screen replacement installed. I didn't have to make up any
> excuse, I
> > just told tech support I was unhappy with the way the LCD looked.
> > Finally, I had a problem with the mouse developing a mind
> of its own.
> > The keyboard (with built-in eraser-head pointer) was replaced, and
> > when the problem reoccurred they sent a new palmrest (which has the
> > touchpad built-in), which fixed the problem.
>
> So, in other words, your laptop basically sucked as far as
> quality goes?
> :)
>
> > Each time the techs arrived the next day, with the replacement part
> > and tools, and the techs (I've had three different techs) all knew
> > what they were doing.
>
> Dell on-site tech support is subbed out to local contractors who are
> supposed to be "Dell certified" or whatever. So that
> explains why some
> people may have good service, and others lousy, when it comes
> to on-site
> support. It depends on the local contractor.
>
> > So yes, I've had problems, and yes, Dell did give me outstanding
> > support and service.
>
> Again, you got lucky.
>
> Sellam Ismail Vintage
> Computer Festival
> --------------------------------------------------------------
> ----------------
> International Man of Intrigue and Danger
http://www.vintage.org
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Received on Thu Jan 10 2002 - 05:51:55 GMT