On Jul 18, 11:55, Dan Wright wrote:
> Robert F Schaefer said:
> >
> > What kind of pain? An arbitrary `NO', or just following the finger-
> > pointing to the right desk? If I knew I'd just get the former I
wouldn't
> > bother, but the latter I could deal with to get some info on my 4D/35.
> It's pretty much the latter.
[...]
> You
> can't really get into their system without a supported system serial #.
You
> could always try giving them the serial for your 4D/35 -- who knows,
someone
> might (accidently) still be paying maintenace on it :)
I'm afraid my experience (in the UK) is similar to Dan's. If you try to
call SGI nowadays, you won't get far without a support contract and a
serial number to match. Otherwise, you tend to just get referred to sales,
who will try to sell you support (or an OS upgrade or whatever) if the
machine is recent enough to be supportable.
You might have some luck if you can find someone with a support contract
who regularly sees the engineer. The older ones tend to be quite
knowledgable and may even have worked on such a system or know someone who
has -- and might put you in touch.
Otherwise, the best resources are the comp.sys.sgi.* newsgroups, which are
fairly active and populated by a number of SGI employees as well as
enthusiasts.
--
Pete Peter Turnbull
Network Manager
University of York
Received on Thu Jul 18 2002 - 14:01:01 BST