IBM Engineers

From: Jim Arnott <jrasite_at_eoni.com>
Date: Wed Apr 7 20:06:00 2004

I'll second that. Eighties were the heyday of DEC service. I was the
keeper of a small Dec-net(work) that had an 11/44 as the boss hog. It
was, IIRC, the first field install of RSX-11M+. There were a few s/w
problems. DEC didn't hesitate to send an engineering team out from
Maynard (to San Diego). Wrote the necessary patches sitting in my
office.

The FSE (Roy) that looked after the systems never (I repeat, NEVER)
showed up without the proper parts, diagnostics and knowledge to fix
the problem. (How did he know to have a spare HDA for that dead RA-80?)

To all the (real) DEC employees on the list, THANK YOU! You built a
great product and took care of your customers.

Jim Arnott
78-94 GD/C San Diego


On Wednesday, Apr 7, 2004, at 16:47 US/Pacific, Antonio Carlini wrote:
>>
>
> The DEC FS people who used to service the VAX-11/750
> (this is late 80s, early 90s) and the associated
> RA60 were actually pretty good.
Received on Wed Apr 07 2004 - 20:06:00 BST