Clueless Field Service

From: Bill/Carolyn Pechter <pechter_at_shell.monmouth.com>
Date: Mon Jun 8 19:03:33 1998

> Troubleshooting is a very complex process that I've never been able to
> teach to anyone but those that naturally could. For me troubleshooting
> is something that I find natural and easy. I carry that to design as
> just a different problem to solve (cheaper, faster, better; pick any two).
> But working with field circus underscored that thinking is not something
> you can mandate.
>
>
> Allison
>
>

Actually I agree with you. I put the following problem in front of some
techs at TRW who did dos PC's as part of some in-house training.

I wrote a program that did a cold boot. I attached it to the
ANSI.SYS driver. I gave this PC to them to fix.

I watched them swap memory, power supply, motherboard, hard disk controller
and such for an hour.

After they got tired... I closed the floppy door an a write protected
MS-DOS 3.3 floppy and it booted.

They never once looked at a software problem. I guess doing mini systems
taught me something.

Bill

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Received on Mon Jun 08 1998 - 19:03:33 BST