Michael Halprin <advmedical_at_earthlink.net> wrote:
> I saw your thread...I am also having problems ordering a new drum...the
> green thing in the front of the machine that has toner all around
> it....My pages come out white....and I do not think I need toner but
> rather a new drum.....and I like this printer....but when I call compaq
> they do not know what the hell I am talking about...
>
> michael
Hi Michael
I doubt your problem is the transfer drum. The fact that it is
green means that you have what is called an organic transfer drum.
These drums do not go bad all of a sudden since all they are
made of is a material that can hold a static charge that will leak
off when exposed to light. They tend to fail in streaks. It
is also visible by looking at the drum as these failed streaks
are missing the green. Your problem is more likely, no
high voltage or lack of toner. Many of these printers replace
the green drum, as you call it, with the toner. You probably
just need to ask for a toner cartridge and not confuse them
with the green drum description. If not, it is more likely
the high voltage corona supply that has failed.
Dwight
Received on Mon May 17 1999 - 18:06:03 BST