> >I just got a call from a place I used to work (Lucent). They have a bad
> >RX01 drive and want to buy a replacement. I have more than one, and I can
> >get their bad one as part of the deal. The problem is what to charge? I
> >have absolutely no idea what a reasonable price is to deliver a working drive
> >and haul away the broken one.
> >
> >Any suggestions?
> >
> >-ethan
>
> Why would you want to charge Lucent a "reasonable" price? ;)
>
> I would call a few of the legacy support outfits, then cut their price by
> whatever percent feels right to you. Your not exactly doing a "small"
> service for them either.
The going industry Field Service rate in my DEC and third party days
was $130/hr. I've heard the current rate is $160/hour.
Here's my old Field Service take.
You can figure out what percent of that they'd be willing to pay
(sometimes they'll dump the hardware instead of fix it... sometimes
the piece is so important to to operations they'll pay almost anything.
Figure in the swap price on the drive and you can just figure the
current hourly rate.
I figure $50 should be your bare minimum labor rate on this -- for your time
and effort. However, sometimes that can be offset by you getting a pile
of scrapped out hardware in exchange.
The other issue is warrantee... If you're charging third party or DEC
service rates, you have to provide similar guarantee of replacement of
the drive for infant mortality, etc. If you're just doing a favor and
installing the swap drive as a friendly (cost recovery+expenses) issue
than the pricing is quite different.
Bill
---
bpechter_at_shell.monmouth.com|pechter_at_pechter.dyndns.org
Three things never anger: First, the one who runs your DEC,
The one who does Field Service and the one who signs your check.
Received on Thu Oct 28 1999 - 12:28:17 BST