OT: Stupid User Story

From: Jeff Hellige <jhellige_at_earthlink.net>
Date: Fri Aug 10 14:16:37 2001

    I just felt the need to share this with everyone. I had to respond
today to a user that was having trouble with a HP LaserJet 4000-series
printer jamming. I responded to find the following:

    1) they were trying to feed custom letterhead through the printer, which
included a gold 'foil' seal. when fed through alone, the fuser was melting
the seal

    2) to keep the seal from melting, they had attempted to cover it with
Post-It-Notes. These in turn would peal off and get stuck in the printer.

    3) next they had tried covering the foil seal with clear spray laquer!
At this stage, the paper jammed before even reaching the fuser. This is
where I confiscated the spray can, shut the printer down for good and
redirected their printer output to another printer, telling them to use an
inkjet for the letterhead.

    geez...

    Jeff
Received on Fri Aug 10 2001 - 14:16:37 BST