Service does still exist....

From: Douglas Quebbeman <dhquebbeman_at_theestopinalgroup.com>
Date: Mon Aug 13 15:47:24 2001

> I've just had an example of truly excellent service and
> thought I'd pass it on. For those that don't know, the Apple
> Powerbook 5300 series is under a 7 year extended repair period due to
> the type of plastic used in it's casing. Basically, up until
> sometime next year, if there's a problem on a PB5300 series machine
> that is attributable to the case, Apple will repair it. Last week,
> the right hinge mounting block on my PB 5300c broke so I called Apple
> on Monday. On Tuesday, Airborne Express delivered a box for me to
> ship the machine back to Apple, on Wed. Airborne picked it back up.
> It was delievered to Apple on Thursday and it was repaired and given
> back to Airborne on Friday. Airborne dropped it off at my home just
> about an hour ago. The machine looks like new and now has been put
> through the full REA to repair the known problems covered, at no cost
> to me. I'm not even the original owner of the machine.

We had this service done on the boss' 5300ce back in '96... it's been
a trouper ever since. it's plugged into the Prime acting as a serial
console (even though the Prime is still down...).

-dq
Received on Mon Aug 13 2001 - 15:47:24 BST