Yeah. Two hard disk manufacturers I've never had trouble with are IBM and
Fujitsu. The reason I mention Fujitsu is that their highest-end drives,
and most of their oldest drives all come/came with a lifetime warranty.
There has been many a time when I have found an old SCSI Fujitsu drive
lying around broken somewhere, I rescue it, and they fix it up for me. I
find that very impressive.
Peace... Sridhar
On Mon, 13 Aug 2001, Jeff Hellige wrote:
> I've just had an example of truly excellent service and
> thought I'd pass it on. For those that don't know, the Apple
> Powerbook 5300 series is under a 7 year extended repair period due to
> the type of plastic used in it's casing. Basically, up until
> sometime next year, if there's a problem on a PB5300 series machine
> that is attributable to the case, Apple will repair it. Last week,
> the right hinge mounting block on my PB 5300c broke so I called Apple
> on Monday. On Tuesday, Airborne Express delivered a box for me to
> ship the machine back to Apple, on Wed. Airborne picked it back up.
> It was delievered to Apple on Thursday and it was repaired and given
> back to Airborne on Friday. Airborne dropped it off at my home just
> about an hour ago. The machine looks like new and now has been put
> through the full REA to repair the known problems covered, at no cost
> to me. I'm not even the original owner of the machine.
>
> I know there have been stories about bad service with Apple,
> but this time they got it right. I've had similar results from IBM
> in the past with the warranties on thier large capactiy hard disks.
> It's nice to know good customer service hasn't totally died off.
>
> Jeff
>
>
> --
> Home of the TRS-80 Model 2000 FAQ File
> http://www.cchaven.com
> http://www.geocities.com/siliconvalley/lakes/6757
>
Received on Mon Aug 13 2001 - 15:53:44 BST