> > > F Dell and it's namesake!
> >
> > I wonder why the disparity exists?
>
> You're the one lucky Dell customer who's never had a problem (yet).
No, I've had the miniPCI MODEM replaced as my system was shipped
with the Actiontec and I had specified the 3Com, so Dell sent a
tech to swap the card. I also had the SXGA+ screen replaced twice.
The first screen developed a flicker, so they sent a tech to replace
the screen. I didn't the the second screen looked even, so they had
a second screen replacement installed. I didn't have to make up any
excuse, I just told tech support I was unhappy with the way the LCD
looked. Finally, I had a problem with the mouse developing a mind
of its own. The keyboard (with built-in eraser-head pointer) was
replaced, and when the problem reoccurred they sent a new palmrest
(which has the touchpad built-in), which fixed the problem.
Each time the techs arrived the next day, with the replacement part
and tools, and the techs (I've had three different techs) all knew
what they were doing.
All this in the past year, so this isn't my experience from some
time ago.
So yes, I've had problems, and yes, Dell did give me outstanding
support and service.
--
Eric Dittman
dittman_at_dittman.net
Check out the DEC Enthusiasts Club at http://www.dittman.net/
Received on Wed Jan 09 2002 - 16:00:27 GMT