On Wed, 9 Jan 2002, Eric Dittman wrote:
> No, I've had the miniPCI MODEM replaced as my system was shipped with
> the Actiontec and I had specified the 3Com, so Dell sent a tech to
> swap the card. I also had the SXGA+ screen replaced twice. The first
> screen developed a flicker, so they sent a tech to replace the screen.
> I didn't the the second screen looked even, so they had a second
> screen replacement installed. I didn't have to make up any excuse, I
> just told tech support I was unhappy with the way the LCD looked.
> Finally, I had a problem with the mouse developing a mind of its own.
> The keyboard (with built-in eraser-head pointer) was replaced, and
> when the problem reoccurred they sent a new palmrest (which has the
> touchpad built-in), which fixed the problem.
So, in other words, your laptop basically sucked as far as quality goes?
:)
> Each time the techs arrived the next day, with the replacement part
> and tools, and the techs (I've had three different techs) all knew
> what they were doing.
Dell on-site tech support is subbed out to local contractors who are
supposed to be "Dell certified" or whatever. So that explains why some
people may have good service, and others lousy, when it comes to on-site
support. It depends on the local contractor.
> So yes, I've had problems, and yes, Dell did give me outstanding
> support and service.
Again, you got lucky.
Sellam Ismail Vintage Computer Festival
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Received on Wed Jan 09 2002 - 16:42:33 GMT