> << > I hate always having to
> >give my name, company and email address every time. they should have that
> >info already.
>
> No... they shouldn't even ASK for it... why does it matter who you are if
> you are browsing their support pages.
>
> -chris
>
> <http://www.mythtech.net> >>
>
> no, I mean when calling in for support. I did phone support for IBM and
> whenever a user called in after the first time, we had user info and call
> history along with the type of computer all up on the screen.
Did this information key off of Caller ID?
I called a vendor once from work to order some cables. They
asked me if I was some other employee, keying off the Caller
ID (which returned the same since we were all behind a PBX).
I gave them the correct information. For three years after
that all the invoices and samples sent by this company would
come to me instead of the correct person or department. The
first couple of times I would call to correct them and forward
the invoices and samples to the correct person. After that, I
just started throwing the stuff away (unless the samples were
something I could use).
--
Eric Dittman
dittman_at_dittman.net
Check out the DEC Enthusiasts Club at http://www.dittman.net/
Received on Wed Jan 09 2002 - 18:41:09 GMT