SGI support -- the easy way

From: Robert F Schaefer <rschaefe_at_gcfn.org>
Date: Fri Jul 19 08:52:01 2002

> Everything you say about the difficulty of getting SGI phone support
> over the hotline (800-800-4SGI) is quite true -- it is engineered to be
> that way. However...
>
> I'm an ex-SGI Systems Engineer. The Systems Engineers are part of the
> Sales division, and as such are charged with (my words) being "very
> friendly and supportive of ANYONE interested in SGI stuff". Obviously
> this has limits, as SEs tend to be quite busy (especially now, as there
> are fewer of them). But here's the trick to getting great, interested
> personal support: get friendly with your local SGI Systems Engineer.
> S/He will be (generally) very interested in your call and problem, and
> won't (generally) even bother asking for serial numbers, etc. In my
> experience working at SGI, the SEs were a very dedicated, helpful and
> knowledgeable lot. And believe me, SEs have access to a *LOT* of
> information buried inside the company (including knowing who the
> old-timers are, etc). I miss that easy access to info...

I'd love to play phone tag with one of them. My only problem is that I
don't have a local SGI Systems Engineer. I've never had a support contract
with SGI, and quite honestly, I doubt I'm *ever* going to have a service
contract on *any* of my computers (as the newest one I own is only a few
years away from being On Topic, and may be upwards of fifth-hand).

Perhaps you remember the extension of a helpful soul who would like to see
the older machines saved from the evil scrappers?

>
> Mark Grieshaber
> mvg1_at_earthlink.net

Bob
Received on Fri Jul 19 2002 - 08:52:01 BST