WS-FTP and the AssHoles at Ipswitch

From: SP <spedraja_at_ono.com>
Date: Mon Aug 25 13:19:00 2003

I can't believe it. I thought that nobody can be worst than Bidpay,
but this assholes go very far away from these others.

Cheers

Sergio

----- Original Message -----
From: "Joe" <rigdonj_at_cfl.rr.com>
To: <cctalk_at_classiccmp.org>
Sent: Sunday, August 24, 2003 5:51 PM
Subject: WS-FTP and the AssHoles at Ipswitch


> I've run into a problem with a software company called IPSWITCH that I
> thought the rest of you might like to know about before you have any
> dealings with them.
>
> As some of you already know the hard drive in my PC crashed a couple of
> weeks ago. One of the programs that I lost was fully licensed and
> registered copy WS-FTP that I had purchased on-line only a week before
from
> IPSWITCH. I did manage to recover the registration information along with
> the Proof of Purchase message from IPSWITCH. On the 20th, I contacted
> IPSWITCH's customer support via their website and asked for replacement
> copy of the program and gave them all of the required information. That
was
> almost a week ago and I never heard back from them. This morning I called
> them and asked about the replacement program. They said that my program
had
> been de-activated for FRAUD and that I would have to buy a replacement
> copy! Their policy clearly says that they will provide support and a
> replacement program for up to one year and since I only bought this
program
> on the 13th of this month, I told them that there was no way that I was
> going to pay for a replacement copy and was entitled to a free
replacement.
> They said that because I'd failed to provide my street address FOR THE
> ON-LINE PURCHASE that they had revoked my registration! As you all
> realize, there's absolutely no reason for them to require me to provide my
> street address for an electronic purchase. The only possible reason that
> they would need that would be in they intend to sell my address to the
> junk-mail services. I asked about this and the representative got evasive.
> I asked to talk to their manager and was given the run around. I left a
> message for the manager to call me and none ever did. I've also called
them
> again this afternoon and again the manager "was not available". Again I
> left a message for the customer service manager to call me but I still
> haven't recieved a call and I doubt that I will.
>
> I would strongly advise anyone NOT to do business with this company!
Not
> only do they fail to deliver the support that they say they will but they
> also don't bother to reply to e-mails or phone calls. In addition, it
> appears that they WILL re-sell their customer's personal information to
the
> junk-mail services and I would have to assume to any others such as
> SPAMMERS and telephone silicitors as well. As for me, I'm going to contact
> my credit card service and have them retract my payment to IPSWITCH and I
> will never do business with them again!
>
> Joe
Received on Mon Aug 25 2003 - 13:19:00 BST