WS-FTP and the AssHoles at Ipswitch

From: Joe <rigdonj_at_cfl.rr.com>
Date: Mon Aug 25 12:45:04 2003

   I've run into a problem with a software company called IPSWITCH that I
thought the rest of you might like to know about before you have any
dealings with them.

  As some of you already know the hard drive in my PC crashed a couple of
weeks ago. One of the programs that I lost was fully licensed and
registered copy WS-FTP that I had purchased on-line only a week before from
IPSWITCH. I did manage to recover the registration information along with
the Proof of Purchase message from IPSWITCH. On the 20th, I contacted
IPSWITCH's customer support via their website and asked for replacement
copy of the program and gave them all of the required information. That was
almost a week ago and I never heard back from them. This morning I called
them and asked about the replacement program. They said that my program had
been de-activated for FRAUD and that I would have to buy a replacement
copy! Their policy clearly says that they will provide support and a
replacement program for up to one year and since I only bought this program
on the 13th of this month, I told them that there was no way that I was
going to pay for a replacement copy and was entitled to a free replacement.
They said that because I'd failed to provide my street address FOR THE
ON-LINE PURCHASE that they had revoked my registration! As you all
realize, there's absolutely no reason for them to require me to provide my
street address for an electronic purchase. The only possible reason that
they would need that would be in they intend to sell my address to the
junk-mail services. I asked about this and the representative got evasive.
I asked to talk to their manager and was given the run around. I left a
message for the manager to call me and none ever did. I've also called them
again this afternoon and again the manager "was not available". Again I
left a message for the customer service manager to call me but I still
haven't recieved a call and I doubt that I will.

   I would strongly advise anyone NOT to do business with this company! Not
only do they fail to deliver the support that they say they will but they
also don't bother to reply to e-mails or phone calls. In addition, it
appears that they WILL re-sell their customer's personal information to the
junk-mail services and I would have to assume to any others such as
SPAMMERS and telephone silicitors as well. As for me, I'm going to contact
my credit card service and have them retract my payment to IPSWITCH and I
will never do business with them again!

   Joe
Received on Mon Aug 25 2003 - 12:45:04 BST