WS-FTP and the AssHoles at Ipswitch

From: Bryan Pope <bpope_at_wordstock.com>
Date: Mon Aug 25 15:28:00 2003

And thusly Fred N. van Kempen spake:
>
> On Mon, 25 Aug 2003, Jason McBrien wrote:
>
> > Sorry, that sucks.. Some companies require address information for online
> > purchases to reduce fraud. They check the billing address against the
> > address on the credit card. That's what I've heard, at least.
> Correct, this is (or, rather, has become) a valid reason to request
> that information, and they CAN (and, usually, WILL) match it against
> the billing-address info from the ccard service using a PRE_AUTHORIZE
> transaction; if it matches, it will go ahead with the auth, if not, it
> will abort and BOO at you. Meanwhile, it will also have triggered an
> internal fraud system.
>
> So, at least in that sense, IPSWITCH was "right".

*BUT* IPSWITCH should have made the address field mandatory and not let
you preceed until it was filled in. They should have also had a little
"info" button beside this field to let you know why they need this
information.

I think it's very bad to not require something in one place and then
accuse you of fraud when it isn't there.

Their QA person needs to be reamed with a rusty iron poker.


Cheers,

Bryan
Received on Mon Aug 25 2003 - 15:28:00 BST