WS-FTP and the AssHoles at Ipswitch

From: Joe <>
Date: Mon Aug 25 20:00:01 2003

At 11:09 PM 8/25/03 +0200, Fred wrote:
>On Mon, 25 Aug 2003, Roger Merchberger wrote:
>> >So, at least in that sense, IPSWITCH was "right".
>> No -- IPSWITCH isn't right -- if the OP didn't provide the address and they
>> *required* it for fraud protection, they should have never billed his
>> credit card or let the transaction go thru in the first place.
>True, I was only telling 'ok' about the requirement for the address
>info in the first place... indeed, if their system did not get that
>info, it should have trapped into a required-field thing, and not
>let the auth go through.
>Still, Joe can "fix" this simply by calling his bank or ccard and
>have them undo the transfer. Nasty, but hey, if they don't want to
>TALK to customers, lets discuss things through bank statements ;-)

  Well, not exactly. I can get my money back that way but the bigger
problem is that I have the URLs and passwords to a lot of websites saved in
WS-FTP and I have no way to get the data out of it. I lost a lot of my
saved E-mail messages including many that had the passwords, account names
and URLs saved in them. I did manage to recover the WS-FTP data file that
had all that saved in it but without a working copy of WS-FTP I can't
access it. :-(

Received on Mon Aug 25 2003 - 20:00:01 BST

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