goin to CA soon, to be a CC tychoon

From: Marvin Johnston <marvin_at_rain.org>
Date: Sun Jun 8 22:38:01 2003

Doc wrote:
>
> Fred N. van Kempen wrote:
> >
> > Basically... everyone there wearing a Fry's badge is clueless. That
> > is a fact. They're paid to walk around and take your cash, but not
> > anything else. Get your facts right BEFORE walking in, or you'll
> > loose.
> >
> I will agree that expecting *help* there is nuts. But folks, I bill
> in the neighborhood of $100/hr for knowing what to do with/to/about a
> computer. Can I *really* expect a $9/hr sales kid to know more than I do?

There was an article in Forbes a few years ago about Frys. At that time,
they basically did not hire knowledgeable help because they felt their
customers would know more than they did.

Frys also had what was called the H&H factor, Hoops and Hurdles, when
having to return anything. I went with a friend of mine to return a bad
motherboard, and we were in the damn place for about 3 hours. I *WILL
NOT* buy anything there that stands a chance of being bad when I buy it
and having to be returned. On the other hand, I have never had a problem
buying passive components or hardware there.
Received on Sun Jun 08 2003 - 22:38:01 BST