On Mon, 9 Jun 2003, Doc wrote:
> >> I will agree that expecting *help* there is nuts. But folks, I bill
> >>in the neighborhood of $100/hr for knowing what to do with/to/about a
> >>computer. Can I *really* expect a $9/hr sales kid to know more than I do?
> >
> >
> > Perhaps not, but I sure the hell expect them to be able to say more than,
> > "I don't know".
>
> Why? Much better "I don't know" than "I don't know, but instead of
> admitting it, I'm gonna try to blow smoke up your butt."
When the question is, "Do you have any more of these?" or "Where is the
<x>?" (you know, simple stuff like that) then the answer "I don't know"
is not what I would consider "helpful". They may as well not even bother
coming onto the sales floor.
> AKA CompUSA sales people. Those idjits are at least as clueless as
> Fry's help, but seem to be fundamentally incapable of admitting it.
I don't shop there either so I wouldn't know.
> They're kids, man. They're working for dirt wages, and they get less
> training time than a janitor. And I've found, at least at Fry's, that if
> I'm half nice to them, they'll try really hard to find somebody who does
> have an answer.
My mood turns sour only after asking them for help. I give everyone the
benefit of the doubt until they prove otherwise.
--
Sellam Ismail Vintage Computer Festival
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Received on Mon Jun 09 2003 - 14:03:00 BST