HP 2648

From: Fred Cisin <cisin_at_xenosoft.com>
Date: Mon Feb 14 15:13:08 2005

On Mon, 14 Feb 2005, William Donzelli wrote:
> > > She is insisting that I send the unit back though. Quite frankly I'd rather
> What's wrong with asking for the unit back? If I sell something to someone
> and it is not what they wanted (it has been pretty much limitted to tubes
> - the audio and guitar guys can be picky), damn right I want the unit
> back, even if it is worthless. I have had too many buyers try to defraud
> me, so making them ship the things back makes them think twice about and
> trickery.
> Can you say "fraud prevention"? Basic RMA, man...

While I was running XenoSoft, I had one customer call for support, and
THEN call saying that the package never arrived.

I had another customer (a mid-sized university) tell me that the package
arrived broken, and when I insisted that they send the broken unit back,
THEN they said that it never arrived.

I had another customer tell me that the package arrived damaged, and
cancelled the order. They returned the package, but had removed the
diskette, put it back in in a different orientation than what we always
used, and THEN folded it over and destroyed it.

less than half a dozen instances of fraud in 20 years was pretty good.

Grumpy Ol' Fred     		cisin_at_xenosoft.com
Received on Mon Feb 14 2005 - 15:13:08 GMT

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