no more UPS!

From: Jerome H. Fine <>
Date: Tue Jan 18 22:02:49 2005

>John Lawson wrote:

> >On Tue, 18 Jan 2005, Jay West wrote:
>> I'm boycotting UPS. I walked out of there about foaming at the mouth.
> And just what part of "FedEx" didn't you understand earlier??
> Honestly, I avoid UPS whenever possible - our company had a UPS
> account because the salesman did a song-and-dance for the accountant
> (who doesn't have anything to do with shipping...) and we dumped the
> arrogant schmucks after 90 days of frustration, wrong billing,
> stupidity, lost/damaged [expensive: $150K] items - coupled with the
> most interesting take on 'customer service' since PayPal.

Jerome Fine replies:

While I agree that FedEx is far better than UPS, I
personally know of a big mess because the driver
stated that the receiver had signed a waiver allowing
the driver to leave the shipment without a signature.

When FedEx admitted that they did NOT have such a
waiver on file, the mess started to clear. However,
that should NOT have happened in the first place.
I suggest that with anything important or valuable,
be sure and insist that the driver obtain a valid
signature from the receiver and that the package
NOT be left without a signature from the specified

Otherwise, FedEx is excellent from my experience.

FedEx also admit that when a shipment has a time
limit and the time limit is missed, then there
are no shipping charges.

Sincerely yours,

Jerome Fine
If you attempted to send a reply and the original e-mail
address has been discontinued due a high volume of junk
e-mail, then the semi-permanent e-mail address can be
obtained by replacing the four characters preceding the
'at' with the four digits of the current year.
Received on Tue Jan 18 2005 - 22:02:49 GMT

This archive was generated by hypermail 2.3.0 : Fri Oct 10 2014 - 23:37:44 BST