Microsoft BASIC 80 non-disclosure agreement

From: Hotze <>
Date: Tue May 5 23:05:03 1998

>Oh, I'll be gentle with them, and polite, at least to start with. But
>when _I'm_ paying for the call (often at a premium rate), or even worse
>am paying for so-called tech support, I expect a little more than a
>person who treats me like somebody who can't even read. In other words I
>expect _technical_ support on the product that they supplied me with.

Exactly. I also expect if the technical support is not via phone (IE from
e-mail, web based, etc.) to get a timely answer. With my old soundcard, it
was 3 months, by which time I'd gotten so fed up I'd figured it out anyway.
Now I use a real Sound Blaster AWE 64. I like the cool sound.
>> Have you ever gotten a response?
>Other than the obvious 'we don't support that any more' or 'A bug in a 20
>year product, you must be mad to expect us to do anything about it', no,
>not really.

Well, yeah, but if you're lucky and get the right people...
    Or if you say that it had a "lifetime warranty."
    Tim D. Hotze
Received on Tue May 05 1998 - 23:05:03 BST

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