Shoddy UPS service

From: Gary Hildebrand <>
Date: Thu Jul 27 13:38:59 2000

Hello Joe

On 27-Jul-00, you wrote:

>> If it's used (like an old computer) it's "personal
>> effects" and as such any damage or loss claims will be denied.
> That's the most rediculous thing that I've ever heard!

 At first they denied his claim and said that the package wasn't properly
> packaged. My friend keep pressing the matter until he got to the UPS
> regional representative. He invited him to came out and look at his
> packaging equipment (new boxs, a very expensive foam in place machine,
> etc). That's when UPS finally gave in and paid the claim. Also we found
> found out that UPS never even examined the damaged package, they just
> automaticly denied the claim. Persistance pays off.
> IMO if UPS insured it then they accepted the responsibility of paying
> for it if it doesn't arrive or if it's damaged. It may be time to talk to
> a lawyer.

Congratulations, you have discovered the prime goal of insurance -- which is
not to pay out on claims. They will be the LAST ones to admit that, but
they are the FIRST to do that kind of thing.

At 09:26 AM 7/26/00 -0500, Tony wrote:
>> This sounds like a great idea. One caution though -- using UPS between
>> US and Canada may be problematic.

Yes, I've found with the customs hassles -- it is far easier to carry the
item across the border than to ship it via ANYTHING. When necessary, find a
good customs broker and let them deal with the bureaucracy.

Now you know why UPS is called Untied Parcel Service.

Gary Hildebrand
Received on Thu Jul 27 2000 - 13:38:59 BST

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