Aahhh, Relief!

From: linc fessenden <lincoln.fessenden_at_verizon.net>
Date: Wed Jul 31 23:39:13 2002

On Wed, 31 Jul 2002, Doc Shipley wrote:

> My Gods.
> A responsible vendor. I am agog.
> I snarked an RRD46 (12x CD) drive off eBay a couple of weeks ago. It
> came in today, except it says RRD45. :(
> Like I wanted another 4x CD drive.
> I fired of a reasonably polite, low-intensity complaint to the seller,
> and less than an hour later, got an apology, an offer of a full refund
> including shipping or replacement if they still have an RRD46, and an
> offer, if I pay for the return shipping, to give me "extra" credit on
> any future purchase. Which I'm likely to do.
>
> I've been fighting off a client who thinks his 5 grand for a solid
> week's work entails lifetime support & handholding, not to mention
> training of his dweebs.
>
> All week I've been trying to get NextCard to quit hitting my bank with
> a completely unauthorized $125 direct withdrawal. They admit it's
> entirely their fault, but insist that they can't stop the withdrawal!
> They say _I_ have to put a stop on the charges at the bank. Meanwhile,
> they are adding charges to my credit card for late payment and
> over-limit, because they have the payment I did authorize, and which
> did clear the bank, on hold. Because there's a "dispute". I'm up three
> levels of their complaint desk, and have yet to speak to anyone who
> admits to any peculiarity in their actions. "But we already promised to
> pay the INS fees and the stop payment at your bank!" But not the late
> fees, nor my time off work, nor the expense of faxing them all the
> documentation. I can't even get a solid promise to drop all _their_
> extra charges, incurred because THEY screwed up!
>
> I'd much rather "twmaster", the eBay dealer, had sent me the right
> thing to start with. But it's damn nice for somebody to own up to their
> shit, and make good on it.
>
>
> Doc
>

If your twmaster person is selling from the MD/DC area, I happen to know
him. He's a good friend and honest guy and you can bet it was just an
honest mistake. Tell him you're a friend of mine.

-- 
-Linc Fessenden
In the Beginning there was nothing, which exploded - Yeah right...
Received on Wed Jul 31 2002 - 23:39:13 BST

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