WS-FTP and the AssHoles at Ipswitch

From: Jason McBrien <jbmcb_at_hotmail.com>
Date: Mon Aug 25 13:43:00 2003

FileZilla
filezilla.sourceforge.net

Sorry, that sucks.. Some companies require address information for online
purchases to reduce fraud. They check the billing address against the
address on the credit card. That's what I've heard, at least.

----- Original Message -----
From: "Joe" <rigdonj_at_cfl.rr.com>
To: <cctalk_at_classiccmp.org>
Sent: Sunday, August 24, 2003 5:51 PM
Subject: WS-FTP and the AssHoles at Ipswitch


> I've run into a problem with a software company called IPSWITCH that I
> thought the rest of you might like to know about before you have any
> dealings with them.
>
> As some of you already know the hard drive in my PC crashed a couple of
> weeks ago. One of the programs that I lost was fully licensed and
> registered copy WS-FTP that I had purchased on-line only a week before
from
> IPSWITCH. I did manage to recover the registration information along with
> the Proof of Purchase message from IPSWITCH. On the 20th, I contacted
> IPSWITCH's customer support via their website and asked for replacement
> copy of the program and gave them all of the required information. That
was
> almost a week ago and I never heard back from them. This morning I called
> them and asked about the replacement program. They said that my program
had
> been de-activated for FRAUD and that I would have to buy a replacement
> copy! Their policy clearly says that they will provide support and a
> replacement program for up to one year and since I only bought this
program
> on the 13th of this month, I told them that there was no way that I was
> going to pay for a replacement copy and was entitled to a free
replacement.
> They said that because I'd failed to provide my street address FOR THE
> ON-LINE PURCHASE that they had revoked my registration! As you all
> realize, there's absolutely no reason for them to require me to provide my
> street address for an electronic purchase. The only possible reason that
> they would need that would be in they intend to sell my address to the
> junk-mail services. I asked about this and the representative got evasive.
> I asked to talk to their manager and was given the run around. I left a
> message for the manager to call me and none ever did. I've also called
them
> again this afternoon and again the manager "was not available". Again I
> left a message for the customer service manager to call me but I still
> haven't recieved a call and I doubt that I will.
>
> I would strongly advise anyone NOT to do business with this company!
Not
> only do they fail to deliver the support that they say they will but they
> also don't bother to reply to e-mails or phone calls. In addition, it
> appears that they WILL re-sell their customer's personal information to
the
> junk-mail services and I would have to assume to any others such as
> SPAMMERS and telephone silicitors as well. As for me, I'm going to contact
> my credit card service and have them retract my payment to IPSWITCH and I
> will never do business with them again!
>
> Joe
Received on Mon Aug 25 2003 - 13:43:00 BST