Shipping Crime - was: HP 2648

From: John Lawson <>
Date: Mon Feb 14 16:27:00 2005

On Mon, 14 Feb 2005, William Donzelli wrote:

> The most important reason is to make sure it is the same unit shipped
> out. There are plenty of nasty customers out there that will do a
> switcheroo trick, in order to "exchange" a broken unit for a nice

   I managed a guitar amplifier factory (about 140 years ago). We sent a
shipment of 25 amps out to who, up to then, had been a fairly good
customer. They all went via UPS.

   Customer refused the box with the invoice/label, but *kept* the other 24
boxes - which UPS was powerless to prevent, because we had not marked "1
of 25 - 2 of 2 - ... 25 of 25" on each box. It was (and is) a subtle
technicality that the [ex] customer used to get much free merchandise. Our
only recourse was to deny any warranty service - and we were tempted
(though didnt') to keep any amps returned by customers to us for service
from that batch. Yes several lawyers and attorneys general got involved -
that's how we found out *exactly* how that part of the law read.

   Some times ya wins - sometimes ya hits da mat...


Received on Mon Feb 14 2005 - 16:27:00 GMT

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