OT: DELL SUCKS! Re: PC Gamer, best 50 classic games issue?

From: Sellam Ismail <foo_at_siconic.com>
Date: Wed Jan 9 16:49:57 2002

On Wed, 9 Jan 2002, David C. Jenner wrote:

> Those who aren't willing or able to pay a few extra dollars for
> extended warranty may be making a mistake. And it's usually those who
> yell and curse who get the most attention.

I've had my Dell Dimension deskptop that I bought a couple years ago
perform flawlessy ever since the first day it was plugged in. I love it.
The OS on it, on the other hand, sucks llama balls (guess which one it

I've never needed service on it, so my experience as far as this goes is

On the other hand, at my last business I had nothing but problems with
Dell and their shitty tech "support". I had the same problem others have
described--needing them to send a replacement part for defective hardware
and being asked to send in the entire unit so that it could be repaired
there, otherwise they would want a credit card number to secure the
replacement part! What kind of shit is that? Of course, this is after
you have to go through all the asinine motions with their support drones
that you've already done.

I'm not even going to recount the horrible experience we had when our
accountant's HD crashed and we needed to simply get it replaced under
warranty. What should have taken 1 day was spread out over almost a week,
seriously hindering her ability to do her job. I was about to just buy a
HD from Fry's when I finally got through to someone in their "support"
department who gave half a rat's ass.

I believed in Dell and bought only from Dell back then. Now I have
nothing good to say about those pieces of shit.

Dell's defect rate is unacceptable. Their "support" is abysmal. Their
faith in the customer is nonexistant. This statement can apply to just
about any technology company doing business today, including AT&T at the
top of the list.

> So, G*d D**m, Dell makes an excellent computer. And their F***ing
> service is the best I have ever seen!


Sellam Ismail Vintage Computer Festival
International Man of Intrigue and Danger http://www.vintage.org

 * Old computing resources for business and academia at www.VintageTech.com *
Received on Wed Jan 09 2002 - 16:49:57 GMT

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