> On the other hand, at my last business I had nothing but problems with
> Dell and their shitty tech "support". I had the same problem others have
> described--needing them to send a replacement part for defective hardware
> and being asked to send in the entire unit so that it could be repaired
> there, otherwise they would want a credit card number to secure the
> replacement part! What kind of shit is that? Of course, this is after
> you have to go through all the asinine motions with their support drones
> that you've already done.
Okay, let me get this straight. You bought a system without
onsite warranty, so when they ask you to send the entire
system in to be repaired (which is the usual business practice
I've seen from Sony and Compaq, too), you get upset? You then
ask to get the replacement part sent to you as an advance
replacement and you don't want to give them a credit card
number for a deposit (which is the way most vendors handle
advance replacement), so you get upset at that, too? I find
it entirely reasonable that Dell ask for a credit card number
as a deposit to secure the transaction to insure you send the
faulty part back. Most people would just trash the bad part
and not bother with returning it once they got the good part
if there wasn't a financial incentive.
It sounds like the problem is in not understanding the warranty
and the difference between on-site and mail-in repair coverage.
I paid extra for the on-site coverage so I don't have to worry
about mailing my system in or providing a credit card number as
a deposit on an advance replacement.
--
Eric Dittman
dittman_at_dittman.net
Check out the DEC Enthusiasts Club at http://www.dittman.net/
Received on Wed Jan 09 2002 - 18:26:50 GMT